Call Center Manager
4.
4 Beverly, MA Beverly, MA Full-time Full-time $52,000 - $76,000 a year $52,000 - $76,000 a year 19 hours ago 19 hours ago 19 hours ago Coastal Windows & Exteriors is actively seeking a highly experienced and motivated Business Development Manager to oversee a team of 5-8 Business Development Representatives (Call Center).
This role is integral to our growth, with a key focus on managing our call center operations to set appointments for our sales team.
Your role is critical in driving customer satisfaction and employee growth, so a robust background in team management, script development, training, tracking, and handling inbound leads is essential.
Your responsibilities will include:
Directing and managing a dedicated call center team with an emphasis on setting appointments for sales representatives.
Effectively managing the internet and phone leads to maximize sales opportunities.
o Proficiently using CRM and other software tools to streamline operations.
Cultivating a positive attitude and a strong will to win among your team.
Ensuring the work environment encourages productivity and positivity.
To succeed in this role, you should possess the resilience to meet our high standards and bring relevant experience from the fast-paced retail automotive industry.
Additional
Responsibilities:
- Supervise and manage a team of call center representatives - Analyze call center performance metrics and implement strategies for improvement - Communicate with clients to understand their needs and address any concerns - Oversee call center operations to ensure efficiency and productivity - Develop and implement training programs for call center staff - Monitor call recordings for quality assurance purposes - Handle escalated customer issues and provide resolutions - Collaborate with other departments to streamline processes and improve customer experience
Experience:
- Proven experience in call center management or a similar role - Strong project management skills to effectively handle multiple tasks and priorities - Excellent negotiation and conflict resolution abilities - Ability to manage a diverse team and foster a positive work environment - Multilingual skills, particularly in English and Spanish, are highly desirable - Solid understanding of customer service principles and practices We offer competitive compensation packages.
Join our dynamic team and make a difference in our call center operations! Job Type:
Full-time Pay:
$52,000.
00 - $76,000.
00 per year
Benefits:
Dental insurance Health insurance Paid time off Parental leave Vision insurance Schedule:
Monday to Friday Weekends as needed Ability to commute/relocate:
Beverly, MA 01915:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Call center management:
2 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
4 Beverly, MA Beverly, MA Full-time Full-time $52,000 - $76,000 a year $52,000 - $76,000 a year 19 hours ago 19 hours ago 19 hours ago Coastal Windows & Exteriors is actively seeking a highly experienced and motivated Business Development Manager to oversee a team of 5-8 Business Development Representatives (Call Center).
This role is integral to our growth, with a key focus on managing our call center operations to set appointments for our sales team.
Your role is critical in driving customer satisfaction and employee growth, so a robust background in team management, script development, training, tracking, and handling inbound leads is essential.
Your responsibilities will include:
Directing and managing a dedicated call center team with an emphasis on setting appointments for sales representatives.
Effectively managing the internet and phone leads to maximize sales opportunities.
o Proficiently using CRM and other software tools to streamline operations.
Cultivating a positive attitude and a strong will to win among your team.
Ensuring the work environment encourages productivity and positivity.
To succeed in this role, you should possess the resilience to meet our high standards and bring relevant experience from the fast-paced retail automotive industry.
Additional
Responsibilities:
- Supervise and manage a team of call center representatives - Analyze call center performance metrics and implement strategies for improvement - Communicate with clients to understand their needs and address any concerns - Oversee call center operations to ensure efficiency and productivity - Develop and implement training programs for call center staff - Monitor call recordings for quality assurance purposes - Handle escalated customer issues and provide resolutions - Collaborate with other departments to streamline processes and improve customer experience
Experience:
- Proven experience in call center management or a similar role - Strong project management skills to effectively handle multiple tasks and priorities - Excellent negotiation and conflict resolution abilities - Ability to manage a diverse team and foster a positive work environment - Multilingual skills, particularly in English and Spanish, are highly desirable - Solid understanding of customer service principles and practices We offer competitive compensation packages.
Join our dynamic team and make a difference in our call center operations! Job Type:
Full-time Pay:
$52,000.
00 - $76,000.
00 per year
Benefits:
Dental insurance Health insurance Paid time off Parental leave Vision insurance Schedule:
Monday to Friday Weekends as needed Ability to commute/relocate:
Beverly, MA 01915:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Call center management:
2 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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